Furniture Design Studio

1318 WINDSOR RIDGE LANE

ANNAPOLIS, MD. 21409

T: 443-699-8477

E:  GSHERES@SHERES.COM

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CUSTOMER CARE

Satisfaction Guaranteed

Greg Sheres Inc is dedicated to providing our customers with a superior shopping experience and is committed to your satisfaction. We offer a 100% refund on unused, never installed merchandise, excluding any shipping and handling costs. However, we are unable to accept returns on custom modifications or on any special order item (any item or style not listed on our website). The customer is responsible for shipping the product back to Greg Sheres Inc. Items must be returned within 15 days of delivery and received by Greg Sheres Inc. in new condition and in the original packaging, including outer boxes when applicable. If returned products arrive damaged or used we will not be able to provide a refund. For this reason, we strongly advise you to use an insured, track-able shipping method to return items.

Warrantee

We warrant all of our products to be free from defects in material and workmanship for a period of one year from the date of delivery. We do not warrant against normal wear and tear, or damage due to customer accident or misuse. Natural variations in products made in whole or in part of natural materials, such as leather, wood, or stone, are not considered defects.

No wood, leather, metal, or fabric products are suitable for outdoor use, unless expressly specified. Leather and fabric are subject to natural wear and may discolor, fade, tear, stain, stretch, wrinkle or shrink. Wood and metal may stain, scratch, chip or discolor. The customer must exercise proper care to minimize any such damage. The exception is stainless steel which comes with a lifetime warrantee never to pit, stain, rust, chip, or discolor.

Warranty claims must be presented to us by e-mail or otherwise in writing, so that we may arrange for an inspection. Our responsibility is limited to reasonable repair of the product or to replacement if the product cannot reasonably be repaired.

PRIVACY & SAFETY

This Privacy Policy governs the manner in which Greg Sheres Inc. collects, uses, maintains and discloses information collected from users (each, a "User") of the www.sheres.com website ("Site"). This privacy policy applies to the Site and all products and services offered by Greg Sheres Inc..
 

Personal identification information
 

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, subscribe to the newsletter, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.
 

Non-personal identification information
 

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.
 

Web browser cookies
 

Our Site may use "cookies" to enhance User experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.
 

How we use collected information
 

Greg Sheres Inc. may collect and use Users personal information for the following purposes:

  • - To improve customer service

    Information you provide helps us respond to your customer service requests and support needs more efficiently.

  • - To personalize user experience

    We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.

  • - To improve our Site

    We may use feedback you provide to improve our products and services.

  • - To process payments

    We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.

  • - To send periodic emails

    We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.

How we protect your information
 

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.
 

Our Site is in compliance with PCI vulnerability standards in order to create as secure of an environment as possible for Users.
 

Sharing your personal information
 

We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.
 

Changes to this privacy policy
 

Greg Sheres Inc. has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.
 

Your acceptance of these terms
 

By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
 

Contacting us
 

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us.

WHOLESALE INQUIRIES

If you have interest in becoming one of our dealers please contact us.  

Interior Designers and Architects

If you are an Interior Designer or an Architect and would like to use any of our standard items or a custom item in your project please contact us for our Trade accounts..  You can also visit our projects website at www.gregsheres.com

 
 
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