We warrant all of our products to be free from defects in material and workmanship for a period of one year from the date of delivery. We do not warrant against normal wear and tear, or damage due to customer accident or misuse. Natural variations in products made in whole or in part of natural materials, such as leather, wood, or stone, are not considered defects.
Handmade products will generally vary in color or texture. The appearance may vary in natural, stained or dyed wood surfaces, in painted wood or metal surfaces – particularly those applied by hand such as antique style finishes – and in furniture coverings which are often from different dye lots. No wood, leather, metal, or fabric products are suitable for outdoor use, unless expressly specified. Leather and fabric are subject to natural wear and may discolor, fade, tear, stain, stretch, wrinkle or shrink. Wood and metal may stain, scratch, chip or discolor. The customer must exercise proper care to minimize any such damage. The exception is stainless steel which comes with a lifetime warrantee never to pit, stain, rust, chip, or discolor.
Warranty claims must be presented to us by e-mail or otherwise in writing, so that we may arrange for an inspection. Our responsibility is limited to reasonable repair of the product or to replacement if the product cannot reasonably be repaired.
Greg Sheres Inc is dedicated to providing our customers with a superior shopping experience and is committed to your satisfaction. We offer a 100% refund on unused, never installed merchandise, excluding any shipping and handling costs. However, we are unable to accept returns on custom modifications or on any special order item (any item or style not listed on our website). The customer is responsible for shipping the product back to Greg Sheres Inc. Items must be returned within 15 days of delivery and received by Greg Sheres Inc. in new condition and in the original packaging, including outer boxes when applicable. If returned products arrive damaged or used we will not be able to provide a refund. For this reason, we strongly advise you to use an insured, track-able shipping method to return items.